2: The Agreement
This agreement covers the SIM card and any allowance (Minutes, Text, Data or other Services) provided to you. The price plan chosen by you will include an amount of allowance of the ones stated above. All out-of-bundle usage will be charged at the standard rates set out in the Price List.
Your inclusive minutes and texts are for calls and texts to UK landlines starting with the prefix 01, 02,03 and major UK mobile networks. The inclusive minutes also include listening to the voicemail service, whilst in the UK. Texts do not include texts to short-code or other services, and does not include text message delivery notifications. Your included Data allowance is in accordance to the bundle you choose. None of the price plans allow peer-to-peer file sharing or using your mobile phone as a modem (Tethering), and the Data allowance is only applicable within the UK. Calls to international numbers or usage whilst abroad (Roaming) will be charged at the applicable rate.
The agreement does not cover handsets or other equipment that you use to access our services. You will be responsible for the mobile equipment that you use and you are responsible for the Services being used in connection with our Services. If you lose your equipment or it gets stolen, we can not be held responsible for any call or usage charges that are made. You must tell us as soon as your mobile equipment has been lost of stolen in order for us to deactivate the SIM card and prevent further calls to be made.
In order to contact us you can email us on Stolen@OneBeyond.co.uk - This email address is regularly monitored and we will take action as soon as possible.
We may reject your offer to purchase for any reason. We reserve the right to cancel an order in the rare occurrence that we suspect any fraud or abuse or if you have already purchased 2 phones in the preceding 12-month period.
2.1 Commencement of Service: The Agreement set out will begin, and you are deemed to be accepting the T&C’s of this Agreement, when you first start using our services or we credit your account, whichever happens first. We make the the Services available to you on the terms and conditions set out in this Agreement, and will connect you to the Network as soon as we are able, in order for you to access the services.
2.2 About the service and when they start: We will provide the services to you as soon as we are able, following your complete of
- The online order form for Pay Monthly bundle,
- Setting up valid Direct Debit or Card Transaction information; and
- Paid the initial payment specified by the bundle that you choose from our Services.
The agreement will start from the date after the SIM card has been shipped to your address. You have the right to change your mind within the “cooling-off” period, which is 14 days from the day you receive confirmation of your order. Your right to cancel the agreement is forfeited if you start using the SIM card on our Network and use any part of the Services, and you will incur the Charges for the usage that you have made.
You will be solely responsible for the Charges uncured for the Services in addition to any Charges that are not included within your monthly bundle allowance. You agree that we can such payment from the provided Direct Debit or Card Transaction information that you have registered with us.
We will provide you with the Services using the same principles as other telecommunications service providers, and we will do everything reasonable to provide the Service without any interruptions. However, due to the nature in which mobiles and networks work, and because we are using the networks of another service provider to deliver these Services, we cannot guarantee that your Services will not have some disruption or faults from time to time, however we strive to keep this to an absolute minimum. Should a fault or disruption occur, we will try to restore them as soon as possible and limit any disruption to you, and One Beyond is not responsible for delays in restoring this service beyond our reasonable control.
We reserve the right to change or update the Services; We Cannot guarantee the exact date or time of which the Services will start or the SIM will be activated;
We reserve the right to monitor the usage of your account and may suspend the Service if we believe there to be fraudulent behaviour or usage that is not in accordance with our Fair Usage Policy.
You assume full responsibility to ensure that your mobile is properly set up to be able to use the Services when abroad. The Charges for this will vary depending on Country and network in the country, set out in our Price List. We cannot guarantee any coverage or quality of the Service when abroad.
2.3 Your Agreement with us:
You promise that the information supplied to us will be correct and not in any way misleading, to pay us the charges for the Services on time, in accordance with our agreement. You and you alone will be responsible for monitoring the use and spend of your mobile equipment, and you will not use the Services provided to you by One Beyond in any way which breaks the law, breaks regulatory requirements or use the Services in any way which is not in accordance with our Fair Usage Policy, or any use that could cause harm to our network, business or operations.
You agree that you, not us, are responsible for any content and services accessed via the Service, and you can not resell the Services. You agree that we may use other suppliers to provide all or any part of the Services mentioned, and that we may share your personal information with them for that purpose.
2.4 Payments and Charges:
When you order our Service you need to make an initial payment in accordance with the monthly bundle chosen, which can be made via Credit or Debit card. This information and payment will be encrypted to minimise the risk of potential fraud, security breach or unauthorised disclosure of your details. Following the initial payments we will continuously Charge your Payment Card or Direct Debit, whichever you have chosen. If any payments either via Card or Direct Debit fails you are responsible for contacting us and rectifying this, via the email Contact@OneBeyond.co.uk or Support@OneBeyond.co.uk. If we do not receive payment we reserve the right to suspend and/or terminate the Services.
You are responsible for the cost of all calls made using our Services.
Promotions and promotional bundles are subject to availability, and we reserve the right to refuse sign-ups to customers who we believe have used the promotions before.
You agree to pay any applicable charges as per the Terms and Conditions of your contract.
You will be responsible for paying the full pay monthly charges set out in the price plan you choose whether or not you use the Services up to the pay monthly maximum limit set out in that price plan each month. You can not carry or roll over any unused spend to the next month or any other month. A month may not be a calendar month, but will be each month within your specific monthly billing period. We will tell you what this monthly billing period is when you complete the Order Form.
If you owe us any money and you do pay this to us at the appropriate time we reserve the right to withdraw this via Direct Debit or Credit/Debit card. We may also charge you interest rate or penalty fees on any late or unpaid amounts. If you believe any charges to be incorrect and wish to dispute these, you must tell us as soon as possible.
If a bill remains unpaid, we may refer your account to a debt-collection agency and ask them to collect the payment on our behalf. If we do, you may have to pay an additional amount by way of compensation to One Beyond for breaking the Terms and Conditions.
If you request a PAC code, this will be valid for 30 days. Your contract will remain active until the day your number is ported out from One Beyonds network, at which point we will finalise your account and send the final bill. This can take up to two weeks after your Services end with One Beyond. Requested a PAC code does not equal cancelling your account.
2.5 Suspension and cancellation:
We may suspend or cancel the Services (or any part of it) if;
- Any agreement between us and any of our suppliers terminates or expires
- We believe that you are using the Services in a manner which does not comply with our Fair Usage Policy
- We believe you are using the Services in a way that affects or is like to affect our reputation
- We fail to collect payment from the information you have provided with us
- If you have provided us with false information
- If you use or try to use our Services in a way that is not compatible with our agreement.
- We are told to do so by the government, emergency services or any other lawful authority,
- We need to, or any suppliers need to, carry out repair, maintenance or introduce new aspects to the Services
If the Services are suspected because of something that you do, or fail to do, we will try to restore the Services as soon as possible.
2.6 Your rights
Your statutory rights as a consumer are not affected by anything in this agreement.
We will not be liable to you for any loss or damage that could not have been reasonably expected by you and us at the time of entering into this agreement, any financial loss (including any loss of income, business, opportunity or profits), any information which is lost or corrupted, or any damage or loss suffered or incurred by you as a result of:
- any use of the Services in a way that is contrary to this agreement;
- any changes made to the Services;
- any fault in (or failure of) any mobile equipment used in connection with the Services or any antivirus software or other security features, except where any such damage or loss is a direct result of our negligence; or
- anything that happens that is not in our reasonable control (such things might include network failures, war, terrorist activity, riots, malicious damage, fire, flood, storm, nuclear accident or compliance with any new law or governmental order, rule, regulation or direction or things that are not in our control but are in the control of our service providers).
2.7 Support and Maintenance:
Any problems arising with the Services provided to you by us must be highlighted to us through our Customer Services. We will try to solve any issues for you. You agree to give the representative any help they reasonably ask for to help them solve the problem.
2.8 Changes to the Agreements and Policies:
We may change the terms set out in the Agreements and Policies, and we will notify you of any changes at least one week or one week before the changes take effect. This can be done via email, publishing in on our website or advertising in the press. If we do not believe that these changes will disadvantage you we may include the changes without notification.
If we cannot publish the change at least 15 days before it takes effect (for example because the change is necessary for security of the network, because of regulatory change at short notice, because one of our suppliers makes changes to its service at short notice, or because any service provider increases its charges at short notice), we will publish the change as soon as we reasonably can. If you do not stop using the Services you will have agreed to the changes in accordance with this section.
2.9 Your personal information:
You agree that we may use the information we collect about you when you subscribe for the Services for the purposes of:
- preventing crime or fraud. We may also need to pass your information to fraud prevention agencies and other organisations involved in crime and fraud prevention;
- research, surveying, polling, general campaigning, and engaging with you, including sending you messages (email or SMS) for these purposes on our, or a third party's behalf,
- marketing and promotion including sending messages (email or SMS) for these purposes on our, or a third party's behalf, if you have agreed that we can;
- dealing with emergency services;
- monitoring and managing your account, including providing quality control services;
- complying with our obligations to our service providers; and
- Create reports, analysis or similar services for third parties, for the purposes of surveying, polling or general campaigning, provided always that the data provided to such third parties is on an anonymous and aggregated basis, and you cannot personally be identified from it.
Please note that we reserve the right to retain any data that you provide on this website, even if you do not complete your registration/transaction. Such contact details and data may be used to contract you to enquire as to why you did not complete your transaction.